Terms and Conditions
IntroductionWelcome to Jenny Austin's Equine Services and thank you for using my services.
These Terms and Conditions govern the use my services and items that you may purchase from me. I invite you to print out the Terms and Conditions, or I can email these to you on request. Changes to the Terms and Conditions are made from time to time and it is your responsibility to regularly check our Terms and Conditions for changes. If you need more assistance, please contact me via the details from this page.
- Payment is cash on the day except by prior arrangement, where bank transfer may be considered. Correct change would be appreciated.
- To ensure that I maintain a reliable schedule for all my clients, cancellations should be 48 hours or more prior to the appointment. Cancellations with less than 48 hours' notice may result in that appointment being moved to the end of the queue. This may result in a delay of up to 5-6 weeks depending upon my schedule and the area.
- Please book ahead for the next trim, preferably, where applicable, at the time of the current trim.
- Appointments at short notice, if they can be facilitated, may incur an extra charge.
- Any change to the number of horses to be trimmed must be given as soon as possible, please do not wait until the day of the appointment as this will impact my schedule.
- If any horse does not get a complete trim due to its behaviour or injury/soreness the full trim price will still be charged.
- Please note that some behaviour problems are due to a horse not being trained for hoof trimming. Please be aware of the point above. I can recommend someone to help with training if you like.
- If I consider that my safety and wellbeing is at risk for any reason while on your property, I will not continue the job until the issue has been resolved. There may be a fee, especially for work started and the appointment may have to be rescheduled to complete the job.
- Overdue, over long, pathological or difficult hooves may incur an extra fee.
- Removing shoes is an extra fee.
- All pricing is in Australian Dollars ($AUD) unless otherwise stated.
- Please note that I provide services throughout most of South Australia. So please do not hesitate to ask about my next visit to your area